Terugbetalingsbeleid

Shipping

We can only ship to South Africa at this point. 
Shipping costs will be calculated on check out. All orders over R2500 will be FREE Delivery.

Refund Policy

Our policy lasts 3 days. If 3 days have gone by since your delivery, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your orders are securely packaged prior to collection so if there is any damage during shipping we will not be held liable. You will be responsible for the shipping of the returns back to us

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us directly. 

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items

cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged if UNUSED. If you need to

exchange it for the same item, send us a Whatsapp. Shipping costs will be at your expense. 

Wrong item sent

Please contact us immediately so we can arrange the correct item to be sent to you and a collection for the one sent. Whatsapp us on 060 364 3130

 Courier delay/parcel lost

Please contact us immediately if you feel like there is a delay with your order. We will try check on our portal and see what the status is. Please can you also contact your closest THE COURIER GUY office and give them your waybill number. It could be an issue with their office. If there is a delay that does not count as a reason for a refund. We can not manage your parcel once it is collected from our office. THE COURIER GUY is a separate company so the responsibility falls upon them to deliver your package safely. If your parcel is lost then please contact us directly so we can investigate. This could take up to 5working days to conclude. We will always try our best to meet your needs. Whatsapp us on 060 364 3130